These terms apply to every service, offer and project you buy from {NAME}, operated by {LEGAL}, {ADDRESS} ("we", "us"), whether you order through this website, WhatsApp, email, phone or a signed proposal. A signed proposal or contract for your project takes priority over these general terms where the two differ.
1. Our services
We provide marketing services (for example paid advertising, SEO, social media, influencer and email/WhatsApp marketing, content, branding, video and photography) and development services (for example websites, e-commerce, booking systems, CRM, business software, hosting and maintenance) to businesses in the United Arab Emirates. The scope, deliverables, timeline and price of each project are set out in your proposal or on the offer page.
2. Proposals, prices and payment
Prices are in UAE dirhams (AED). A proposal is valid for 14 days unless it says otherwise. Work starts after the first invoice is paid. Monthly services are billed in advance for each period; one-off projects are billed as set out in the proposal (for example a deposit and milestone payments). Online payments are processed securely by our payment provider; we never see or store your full card details. Advertising budgets paid to Google, Meta, TikTok or other platforms are separate from our fees unless your proposal says they are included.
3. Contract terms and renewal
Monthly services run for the term in your contract. Unless your contract says otherwise, they renew for the same term unless either side gives written notice before the renewal date shown on your contract. You can ask us for the renewal date at any time.
4. Your responsibilities
You give us accurate information, timely feedback and the access we need (for example ad accounts, website hosting, domain and analytics). You confirm you own or have permission to use the content, logos and images you send us, and that your products, services and adverts comply with UAE law and the rules of each advertising platform. Delays caused by missing access or feedback extend the timeline accordingly.
5. Results
We work to agreed goals and report honestly on spend, results and changes. Advertising platforms, search engines and markets change outside our control, so we do not guarantee specific rankings, sales, leads or returns. Past results shown on this website are examples from earlier client work and are not a promise of future results.
6. Intellectual property
Once a project is paid in full, you own the final designs, content and website files we create specifically for you, except third-party software, licensed fonts, stock media and our own reusable tools and platform, which you may use under their own terms for as long as your service or subscription is active.
7. Hosting, platform and data
Where we host your website or system, our service levels, backups and support hours are set out in your contract. You remain the owner of your business data. If a contract ends, we give you a reasonable window to export your data as agreed in the contract.
8. Liability
To the extent permitted by UAE law, our total liability for any claim relating to a project is limited to the fees you paid us for that project (or, for monthly services, the fees for the last three months). We are not liable for indirect losses such as lost profit or lost data that could have been avoided by reasonable backups.
9. Cancellation and refunds
Cancellations and refunds follow our Cancellation & Refund Policy, unless your contract states different terms.
10. Privacy
We handle personal data as described in our Privacy Policy.
11. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute.
12. Contact
Questions about these terms: {EMAIL} · {PHONE}.